Privacy Policy


1. Scope

This document explains the collection and usage of personal data in the context of ACCU-CHEK® Academy which provides a web-based software service with online features.

ACCU-CHEK Academy shall hereinafter be referred to collectively as the "System". Roche Diabetes Care may update this Privacy Policy from time to time. In case of an update, Roche Diabetes Care will issue a notification, message or pop up that you can take notice of when logging in. Please check occasionally for any updates of the System.

Roche Diabetes Care GmbH is the data controller. By using the System, you expressly consent to Roche Diabetes Care's collection, use, disclosure, and retention of your personal information as described in this Privacy Policy.

2. Information We Collect

(a) Registration and Account Information. As Roche employee, as health care professional (HCP) or as diabetes nurse educator (DNE) you cannot access the System without providing personal information about yourself necessary to a user account (e.g., name and email address). If you register for an account with us, you choose to give us your personal information, which is not anonymous to us. When you register an account, create a profile, or otherwise engage with our System, you may provide personal information. Personal information is associated with your account/profile when you sign in as a registered user, and only registered users may use the System. Roche Diabetes Care collects and processes personal information only as requested and entered by you in the signup-process for the System.

(b) Registration for patients and caregivers. As patient with diabetes (PwD) or as caregiver you can access the system by entering the serial number of an Accu-Chek device and creating an account with a username and password. No personal information is needed for the creation of the account; therefore, no personal information is provided to Roche Diabetes Care.

(c) Mobile Information.We may collect additional information from you if you access the System through a mobile device (e.g. device's operating system and mobile application identifier).

(d) Technical Usage Information.When you visit the System, we collect usage information based upon System accesses by your PC, mobile, or other access device that tells us how you are using the System.

(e) Tracking Technology. We use cookies on this website. A cookie is a unique text file that a website can send to your browser software. Cookies enable a website to identify a web-browser which is for example required to provide an auto-login mechanism. We use cookies to collect user preference and session information. We may use cookies for a variety of purposes, including:

Operationally-Necessary.We use cookies to maintain session information for the duration of an active user session. Session cookies are required to ensure secure user operation of the System and to distinguish System accesses from a single browser. We are not required to obtain your consent to tracking technologies that are operationally necessary for the System.

Functionality-Related.We may use cookies to permit us to accommodate your country and language preferences. We are not required to obtain your consent to tracking technologies that are operationally necessary for the System.

We collect password information from you when you log in. During some visits we may use software tools to measure and collect anonymous session information, including page response times, download errors, time spent on certain pages and page interaction information.

Our goal is to collect and use only that information that we think is required for our legitimate business interests, in order to better understand System usage. If you do not want Roche Diabetes Care to deploy cookies in your browser, you can set your browser to reject cookies or to notify you when a website tries to put a cookie in your browser software. Rejecting cookies may interfere with your use of the System.

The Online Functionality uses Google Analytics, a web analysis service provided by Google Inc. ("Google"). Google Analytics uses so-called cookies which are small text files that are stored on your computer and make it possible, among other things, to analyze the way in which you use the Online Functionality. As a rule, the information generated by cookies is transferred to and stored on a server in the US that is operated by Google. Google will use this information on our behalf in order to evaluate your use of the Online Functionality, compile reports regarding website activities and provide services for us relating to website and internet usage. These reports and services are used to make continuous improvements to the facilities offered by the Online Functionality.

You can prevent the storage of cookies by making an appropriate setting in your browser. Please note that, if you do this, you will be unable to use all the functionalities of the Online Functionality to their full extent. To prevent the acquisition and processing of data by Google relating to your use of the Online Functionality (including your IP address) and generated by cookies, by Google by simply downloading and installing the following Google browser plug-in by clicking the following link: Similar plug-ins are available from other providers depending on the particular browser you use.

In view of the debate regarding the use of analytics tools with full IP addresses, the Online Functionality uses Google Analytics with the "anonymizeIp()" function, which ensures that IP addresses are processed in truncated form only and prevents them from being traced to a specific user. In states that form part of the European Economic Area, Google will therefore truncate your IP address before transfer to its server. Full IP addresses will be sent to a Google server in the US to be truncated there only in exceptional cases. The IP address sent from your browser when using Google Analytics is not combined with any other Google data.

(f) Operate Our System. We use the information collected to (i) respond to your requests; and (ii) provide customer service (e.g., to resolve disputes, problems with your account/profile or the System); and (iii) give you information about your account activity.

(g) Analyze and Aggregate Non-Personal Information.We use aggregate information about our users and non-personal information to analyze System and user behavior and prepare aggregated reports. For example, Roche Diabetes Care may remove personal identifiers from data that you provide and use such data to produce anonymous, aggregated statistical information helpful to Roche Diabetes Care and its affiliates in improving their products and services.

(h) Mobile Data.When you access the System on a mobile device, we may use the information collected for any purpose set forth in this Privacy Policy. We retain information as long as it is necessary and relevant for our operations, subject to a request of deletion of the data.

(i) Ownership of Personal Information.You will always remain the owner of your personal information in the context of the System and your personal data is at your control, see Clause 5 below.

(j) Limited use. Roche Diabetes Care uses your personal information solely to provide you with the service as agreed in the Terms of Use for ACCU-CHEK Academy Your personal information will only be used for other purposes upon your prior consent.

3. Disclosure

Information collected on the System may be shared with:

(a) The Roche Diabetes Care Corporate Family.We may share the information we collect about you with the Roche Diabetes Care corporate family and their and our affiliates and subsidiaries, as well as with third-party suppliers, however only to the extent required to render the service or upon your express consent.

 (b) Legal and Law Enforcement.Law enforcement, governmental agencies, or authorized third parties, in response to a verified request relating to a criminal investigation or alleged illegal activity or any other activity that may expose us, you, or any other Roche Diabetes Care employee to legal liability. In such events, we will only disclose information relevant and necessary to the investigation or inquiry, such as name, and anything else deemed relevant to the investigation.

(c) Change of Control – New Owners. Other business entities, should we plan to merge with or be acquired by that business entity. Should such a combination occur, we will make reasonable efforts to request that the new combined entity follow this Privacy Policy with respect to your personal information. If your personal information would be used contrary to this policy, you will receive prior notice.

4. Communication

As Roche employee, as health care professional (HCP) or as diabetes nurse educator (DNE), you may not opt-out of administrative emails deemed essential for System operation, user security, or data privacy.

5. Accessing, Correction, Erasure and Blocking

When you use the Online Functionality of the System, you will see all your personal data that Roche Diabetes Care has stored Unless otherwise agreed with Roche Diabetes Care the purpose of Roche Diabetes Care's storage and processing of personal data is limited to the provision of the Online Functionality of the System pursuant to the Terms you have agreed to when registering. You can at any time delete your personal data by deleting your account.

If you have difficulty to assess your personal data, the purposes of Roche Diabetes Care's processing, third party access or deletion, you may also request the relevant information from Roche Diabetes Care. In order to do so, please contact Roche Diabetes Care as described below.

Roche Diabetes Care will erase your personal data should its storage no longer be necessary for the aforementioned purposes. Should there be a need to store your personal data for fiscal or legal reasons, it will be blocked and hence be made unavailable for further productive use.

6. Security

Roche Diabetes Care processes your personal information in ISO27001 certified data centers in Germany and protects your personal information from unauthorized access. Your data may be accessed, with your permission as set forth in this Privacy Policy, by Roche Diabetes Care employees. We maintain reasonable technical, physical, and administrative security measures for the security of your personal information including regarding loss, misuse, unauthorized access, disclosure, or alteration. It is your responsibility to make sure that your personal information is accurate and that your password is kept in a private and secure manner and not shared with others.

7. Children's Privacy

The System is only intended for use by individuals meeting, at minimum, age restriction based upon individual country laws and regulations (e.g. site is not intended for children under the age of 13 in the US).

8. Contact Us

Roche Diabetes Care GmbH is the data controller. See below, or visit the imprint of this website( all relevant contact information.

Roche Diabetes Care GmbH
Sandhofer Strasse 116
68305 Mannheim, Germany
Tel: +49 (0) 621 / 759- 0
e-Mail: [email protected]
Registered Office: Mannheim
Register court: AG Mannheim HRB 720251
Managing Director: Michael Wöhler
Chairman of the Board: Dr. Severin Schwan
Regulatory Authority: Regional Council Karlsruhe
VAT Reg. (ID): DE 297138554


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